Soft Skills


“Soft Skills” have become one of most used buzz words of the 21st century.

“Soft Skills is associated with a person’s ‘EQ’ (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.”

Soft skills is also defined as “your work ethic, your attitude, your communication skills, your emotional intelligence and a whole host of other personal attributes”

  • Soft Skills – People skills – These are the skills we use to interact with others at work. Examples of people skills include communications and interpersonal skills as well as skills to manage upwards and deal with office politics.   For example,
  • It’s not enough to have a brilliant idea, it is only when we communicate it effectively and to the right people, can we garner the support needed to implement it.
  • It is not enough to work hard. If no one knows about it, it unfortunately doesn’t count. We have to subtly self-promote, so that the right people can appreciate all of our hard skills and soft skills.
  • There are 18 people skills that we should hone and develop over the course of our career.   Mastering these people skills will enable us to engage, influence, and earn the support of others.
  • Soft Skills – Self management skills – These are the skills to help us manage self perception and our reactions to adverse situations.   For examples,
  • How can we succeed if we don’t feel confident to take certain actions?
  • How can we succeed if we cannot control our angry response to unexpected situations?
  • There are 10 self management soft skills including confidence, patience and stress management, which are fundamental to our career success.